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Closing a ticket
Documentation
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Access your account
Connect support desk
Connect general knowledge base
Connect casino backoffice platform
Setup ticket handling
Knowlage Base vs Ticket Types
Brand Varients
Hire agents with personality
Review with CSM
Deploy
AI Ticket Handling
Ticket Types
Ticket Templates
Creating your first AI ticket handling automation
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Analytics & Insights
Measuring success
Understanding the metrics
Monitoring ticket type topics
Detailed conversation logs
Chatform the Team Player
Ticket escalation vs Unresolved Tickets
Delegating with internal notes
Responsible Gaming
Create Responsible gaming rules and outcomes
Setup alerts to relevant team members
Settings
Closing a ticket
Setup do not automate rules
Authenticating Players
Setting up a new brand
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Security & Compliance
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Closing a ticket
This document is still under construction
We are still working on creating this helpful documentation or guide. In the meantime if you require assistance please reach out to your account executive.
Setup alerts to relevant team members
Setup do not automate rules
Assistant
Responses are generated using AI and may contain mistakes.