Image cognition is a powerful tool in Chatform that allows you to analyze images submitted by players as part of automated ticket handling. This enables more efficient and automated handling of common scenarios where visual proof is often required.

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Use Cases for Image Cognition

Verifying Deposits Players sometimes need to provide proof that they made a deposit, such as a screenshot of their banking transaction or digital wallet. Image cognition can analyze these images to automatically verify if a legitimate deposit matching a certain criteria was made.

Confirming Wins When players claim they hit a big win on a game, you can have them submit a screenshot. Image cognition will review the images to confirm the stated win amount and payout based on the game rules and then handle the ticket accordingly.

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Automated Handling with Images

Chatform’s image recognition integrates directly into the ticket handling setup. You can instructions based on the analysis of submitted images.

For example, if a player attaches an image proving a legitimate deposit, you could then continue to handle the ticket based on the results found.

This allows you to fully automate over 70% of common player support requests with the help of image cognition capabilities.

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Getting Started

Image cognition is an out-of-the-box feature built into the Chatform platform. To start using it, simply configure your ticket handling instructions to say that it should analyze the an image.

If you need any assistance setting up image cognition for your player support, please reach out to your account manager. They can provide guidance and best practices.