Chatform empowers you to leverage your existing knowledge base to enhance your player support experience.

Before you begin:

  • Ensure Public Access: Your knowledge base must be publicly accessible, meaning it should not be restricted behind a login.
  • Standard URL Structure: Verify that your knowledge base URLs follow the default structure provided by your platform (e.g., Zendesk Guide, Salesforce Knowledge). Custom URLs might lead to broken links within Chatform.
  • Access Chatform’s Knowledge Integration: Within your Chatform dashboard, navigate to the “Knowledge” section, then click on “Add.”
  • Connect Your Zendesk Subdomain: Click “Add Source” and select “Zendesk.” Enter your Zendesk subdomain in the “Connect Zendesk Guide” window and click “Connect.”
  • Confirmation: A success message will appear, indicating a successful connection.

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Integration with Other Knowledge Base Platforms:

If you’re using Salesforce Knowledge, you can follow similar integration steps within Chatform.

Note: For detailed, platform-specific instructions, contact your Chatform account executive. They can provide tailored guidance to ensure a smooth and successful integration.